Your Visit

We would like to make your visit to us very welcoming. Please help us by letting reception know if you have any special requirements or problems, either dental or generally. First we will need to ask questions about your general health before we can safely treat you. It is very helpful if you bring any medicines with you that you use regularly. Bringing a repeat prescription list from your doctor is extremely useful.
During your dental examination we not only check your teeth for dental problems and your gums for periodontal disease but we check your jaw joints and check your mouth for oral cancer. This is on the increase these days including in younger people. We can also offer advice about tooth straightening, both adults and children. Please ask as we are happy to give advice on other cosmetic issues too including veneers, implants and tooth whitening.
As we are a preventive practice, at the end of your appointment we will give you advice of how to prevent problems in the future. It is very important to listen to this advice as it can save you hours of treatment and save you dental bills in the future! Finally we will recommend regular Dental Examinations to monitor your oral health. It will vary according to your need (not necessarily 6 months) and may be between 3 months or sometimes more than a year.

NHS and Private Treatment

As an NHS patient we offer you a full range of NHS treatments to make you dentally fit. Also, we may provide some cosmetic treatments to NHS patients but only on a private basis. Privately we are able to give you a more extensive range of quality choices including cosmetic options. Sometimes we work jointly with outside specialists to offer you the best clinical results. We will discuss referring for specific treatments if we feel this is in your best interest. We are happy to give you details of private treatments available and the costs involved. Please ask the dentist for a written quote which will be valid for 6 months
If you are an NHS patient who receives benefits you must bring proof of exemptions or we will probably need to charge you on your first visit. This may be better for you than receiving a large fine from the NHS later.

Appointments

We do try to see patients at the appointed time. If you are kept waiting there is normally a good reason. For instance we may have an emergency to treat. If you have to cancel an appointment, we request you give us at least 24 hours notice. This allows us to use your appointment to see someone else.
NHS Dental Care - Failure to attend 2 or more appointments or cancellations within 24 hours will result in the patient being deregistered from the NHS list. Re-joining the NHS list will be subject to availability and waiting list times.
Private Dental Care - If a patient is receiving any private treatment they are politely requested to give at least 24 hours notice if unable to keep the appointment. Failure to attend or cancellation within 24 hour will incur a fee which will depend on the time or treatment lost.

Payment

This practice accepts most debit and credit cards. Payment is expected in advance of treatment before further appointments are booked. Your dentist will be happy to discuss the costs of different treatments and sometimes it may be possible to stage work so as to spread the cost.

Nervous Patients

Please let us know if you are nervous about any part of your treatment. We want to make your visits as pleasant as possible. We can use techniques that can help you with your treatment.

Disabled Access

We endeavour to see all patients and have a fully equipped downstairs surgery and a toilet both with wheelchair access. There is a small step up at the front door which most wheelchair users can use but we do have a portable ramp which can be placed if this is a problem. If you have any disability that you think we need to know about please contact us before your appointment and we will do our best to put suitable arrangements in place. See our ACCESS STATEMENT by clicking HERE

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