The Patient Journey

When you ring us

When you ring us, you will speak to a dental nurse or receptionist who will ask you about your dental needs and COVID status. She will be able to give you advice and if appropriate, an appointment. They will explain how your visit will work and answer any questions you may have. See Instructions for your Appointment

Before the appointment

We need to check your covid status 24 hrs before your appointment and all the paperwork which used to be completed when you arrived now needs to be filled out in advance to keep your visit short and to keep you safe. We now have a system whereby we can send you a secure link via text or email for you to fill out these details. If you are unable to access this system then our receptionist or a dental nurse will call you to help you complete these tasks by phone.

When you arrive at the practice

Please wear a face covering and remember to socially distance whenever possible.
The outer door will be unlocked. Please enter the porch and use the intercom on your left to speak to reception. Hand sanitiser is available in the porch.
The receptionist will check your identity and that you are feeling well. If you have a carer with you, they will also be asked if they are well. She will then unlock the inner door electronically so you can come in.
You will be asked to thoroughly wash your hands before you go to the waiting room and then on into the surgery.

When you go into the surgery

You will be greeted by the dentist and dental nurse and your concerns will be discussed. You will be given treatment options and treatment may be offered on the day as appropriate.

After Treatment

Please go back to reception and pay, ideally by contactless card payment.
Please let us know if you become unwell with covid symptoms in the 5 days after you have been seen at the practice. 

At the practice after you have left

Everything will be very carefully cleaned ready for the next patient.